Frequently asked questions

CertRent Basics

CertRent is a free, verified renter-profile platform now serving Los Angeles. You build one secure profile, verify your identity and income, and share it with landlords and property managers across LA. Below are the questions Angeleno renters ask most.

How does CertRent work?

You create an account, verify your identity, and connect income or employment documentation. CertRent packages this into a portable renter profile you can share with any LA landlord. You control who sees it and for how long. Landlords receive a clean, verified summary instead of a pile of loose paystubs and PDFs.

Is CertRent really free for renters?

Yes. Building and sharing your CertRent profile is free. We do not charge application fees. Note that a landlord may still charge a separate tenant-screening fee for their own credit or background check. Under California Civil Code §1950.6 (with AB 2493 updates), that fee is capped and adjusts annually for inflation (roughly $65.86 as of 2025) and must reflect actual costs. See the statute.

What do landlords actually see?

Landlords see the verified elements you choose to share: identity confirmation, income or employment verification, and rental history you provide. You decide what is included before you send it. We do not sell your data or share it without your action.

Data and Privacy

Is my personal data safe?

Your data is encrypted and shared only when you choose to send a profile. We never sell renter data. You can revoke a landlord's access at any time from your dashboard.

Do I need a Social Security number?

No. CertRent supports ITIN holders. California AB 291 protects immigrant tenants and limits landlords from using immigration status against renters, so an ITIN or alternative documentation is a valid path to a verified profile. Read AB 291.

Los Angeles Law Basics

Can a landlord reject my source of income?

No. California SB 329 and SB 267 make source of income a protected class, so landlords cannot refuse Section 8 vouchers or other lawful, verifiable income, and cannot use your credit history alone to deny you if you offer alternative proof of ability to pay.

How much can a landlord charge for a security deposit?

Under California AB 12, security deposits are capped at one month's rent for most landlords (effective July 1, 2024). Deposits must be returned within 21 days of move-out, and AB 2801 requires photo documentation of any deductions. See AB 12.

How much can my rent go up?

It depends on your building. Statewide, AB 1482 caps annual increases in LA at 8.0% (through July 31, 2026), then 8.7% starting August 1, 2026. City of Los Angeles RSO units follow LAHD's published percentage (a 3–8% band). Unincorporated LA County RSTPO units are capped separately (1.919% for 2026–27). Confirm which rule covers your unit. LAHD renter protections.

Can I be evicted without a reason?

Generally no. The LA Just Cause Ordinance (after 6 months of tenancy) and California AB 1482 (after 12 months) both require a landlord to state a valid, lawful reason to end most tenancies.

Can CertRent help build my credit?

California AB 2747 (in force April 1, 2025) requires many landlords to offer rent reporting to credit bureaus. On-time rent reported over time can help your credit profile. We make no guarantees about score changes.

Ready to start? Create your free CertRent profile or explore our LA renter rights guide.