Delete Your Account

You can delete your CertRent account and profile at any time. This page explains how, and exactly what happens to your data when you do.

How to delete your account

1. Log in to your CertRent account at certrent.com (or in the CertRent mobile app).
2. Go to Account → Settings → Delete Account.
3. Confirm the deletion when prompted.

If you can't log in, or you'd like us to delete it on your behalf, email info@certrent.com from the email address on your account and we will process the request.

What gets deleted

• Your profile: name, contact info, and role (renter or landlord)
• Your verified profile data: identity verification results, bank-connected income/rent-history data, and reference responses
• Uploaded documents and any e-signature drafts
• Active share links to landlords, which are immediately disabled
• In-app messages tied to your account

What we retain, and why

We remove your personal data from active systems, except a limited set of records we're required to keep:

• Consent receipts for any data previously shared with a landlord, kept for the compliance retention period required under fair-housing and consumer-reporting law — this is a record that a share happened, not the underlying data itself
• Records required for legal, security, or accounting reasons (for example, fraud-prevention logs or records needed to resolve an active dispute)

These retained records are not used for any new purpose after your account is deleted.

Questions

Email info@certrent.com with any questions about this process. See also our Privacy Policy.